Music unexpectedly removed?

If you didn’t request your music be taken down, reach out to your distributor for help as they’ll have more info.

Info for distributors

Tip: Don’t recognise a term? Check the Service Level Guidelines we sent when you first delivered music to us.

Here are some things to check in the Spotify Catalog Manager. If you don’t have access, reach out to our Content Operations Ingestion team.

  • Check the DELIVERIES tab in the Catalog Manager to view the most recent XML and see if a takedown, Delete, or End Date was delivered.
    Note: If we receive a takedown request, we’ll remove the music.
  • Check the most recent XML update to see if it includes delete, or has updated restrictions.
  • Check the LIVE DATES tab. If the dates in ACTIVE and DELIVERED are the same, it’s likely we never received the rights. Send an update reinstating track-level rights to make the release available.

If you sent a takedown, send an update reinstating track-level rights to make the release available. Once we get them, your music should be live within 2 business days.

If your music isn’t live after 2 business days or you need more help, reach out to our Content Operations Ingestion team.


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