Some tracks not visible?
There are a few reasons why some tracks might not be available on Spotify.
Contact your distributor for help as they’ll have more info.
Info for distributors
Tip: Don’t recognise a term? Check the Service Level Guidelines we sent when you first delivered music to us.
- Make sure the track-level rights were included in the XML. If they weren’t, send an update with the track-level rights included.
- Check the TRACKS tab in our Catalog Manager.
- See any gray music icons? This is a transcoding issue. Make sure the audio’s up to spec, then redeliver with full assets.
- Don’t have access to our Catalog Manager? Reach out to our Content Operations Ingestion team.
Once the info looks right in our Catalog Manager, your tracks should show within 2 business days. If they don’t, reach out to our Content Operations Ingestion team.